Royal Duyvis Wiener’s NEW 24/7 Support Hotline

North American Customer Support

KOCOTEK is the proud North American ambassador of the Royal Duyvis Wiener Group. We remain the main contact for spare parts, maintenance and service during normal business hours (8am-5pm Eastern Time).

For assistance, please fill out our spare parts order form or contact our Spare Parts & Office Manager:
Jennifer Bates
Phone: 410-329-9500

Additional 24/7 Customer Support Hotline

For after hour issues and emergencies, the Royal Duyvis Wiener Group now offers a 24/7 technical support hotline. The technical support team is available around the clock to make sure you get the service you need to maintain your equipment in optimal condition.

Have your info ready

Please note the following details before calling the hotline:
– Company name & address
– Contact name
– Contact details
– Problem description
– Machine type
– Machine serial number

Intake outside office hours

Outside of office hours your issue will be assessed by our operator. In case of down time you will be contacted within a 2 hour time frame by the Technical Support Engineer on call. In all other cases the Technical Support team will get back with you on the first office day.

Spare Parts

You can still contact the Kocotek office for any questions about spare parts and maintenance. We have the specific equipment expertise to advise you on the best solutions for your equipment and write up your orders.

Royal Duyvis Wiener

A global manufacturer of cocoa & chocolate processing equipment since 1885.
Serving clients with reliable and efficient production processes by minimizing downtime, saving energy costs and providing optimum yields.

Get In Touch